At Ambient Arcstone, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).
Eligibility:
Returns are accepted within 15 days of delivery.
Products must be in their original condition, with all tags and packaging intact.
Returns are only accepted for products purchased directly from Little Master's website.
Proof of Purchase:
This includes either a receipt or the online order confirmation email.
Procedure:
Contact our customer service team via email or phone to initiate the return process.
Provide your order number, reason for return, and whether you prefer a refund or exchange.
Receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Ship the product back to us within 14 days of receiving the RMA number.
Refunds:
Refunds will be processed within 10-15 business days of receiving the returned product.
Refunds will be issued in the original payment method.
Shipping costs are non-refundable, unless the product was defective or sent in error.
Exchanges:
Exchanges are only available for products of equal or lesser value.
You will be responsible for shipping costs to return the original product and receive the exchanged product.
Exceptions:
Customized or personalized products are final sale and non-returnable.
Products damaged due to misuse and tear are not eligible for returns.
Store Credit:
If you prefer, we can offer store credit for the full amount of the returned product.
Store credit can be used towards any future purchase within 6 months.
By initiating a return, you acknowledge that you have read and agree to these Terms and Conditions. If you have any questions or concerns, please contact our customer service team.